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Common Issue

What to do if you can't see content or if you only see an Incomplete button.

If you are on a phone or tablet, you need to use the app as described in your welcome email. The courses won't load properly on a mobile browser.

If you are on a computer, particularly a Mac, there is sometimes an issue with allowing cookies or cross-tracking. There are instructions below for several browsers to help find the correct settings.

If you are using a VPN or a pop-up blocker, try disabling them. Sometimes these programs flag the course elements as a pop-up and block them.

You must configure your browser to accept third-party cookies. Most browsers accept them by default. If your browser doesn’t (i.e., Safari) or you’ve already disabled third-party cookies from your settings, you have to enable them for content to load properly.

Here’s how to enable third-party cookies in six popular browsers:

A. Mozilla Firefox

1. Click the menu symbol and choose Options.
2. Go to the Privacy and Security tab.
3. In the History section, choose Use custom settings for history from the Firefox will drop-down list.
4. In the Cookies and Site Data section, check Accept cookies and site data from websites.
5. From the Accept third-party cookies and site data drop-down list, choose Always.

B. Google Chrome

1. Click the menu symbol and choose Settings.
2. In the Privacy and security section, click Cookies and other site data.
3. Make sure you Allow all cookies

C. Internet Explorer

1. Click the gear symbol and choose Internet Options.
2. Go to the Privacy tab.
3. Click Advanced.
4. On the Advanced Privacy Settings dialog box, check Override automatic cookie handling.
5. On the First-party Cookies section, check Accept.
6. On the Third-party Cookies section, check Accept.
7. Check Always allow session cookies.
8. Click Ok.
9. Click Ok again and restart the browser.

D. Microsoft Edge

1. Click the menu symbol and choose Settings.
2. In the Advanced settings section, click View advanced settings.
3. From the Cookies drop-down list, choose Don’t block cookies.

E. Safari (Mac)

1. Click Safari and choose Preferences.
2. Go to the Privacy tab.
3. In the Cookies and website data section, uncheck Block all cookies.

Note: In iOS and MacOS, also make sure that Prevent cross-site tracking is unchecked.

F. Safari (iOS)

1. On your iPhone or iPad, click Settings.
2. On the left-hand panel, choose Safari.
3. In the Privacy & Security section, uncheck Block Cookies.

Note: In iOS and MacOS, also make sure that Prevent cross-site tracking is unchecked.