Frequently Asked Quesitons

Common Questions

What is The Family Handyman DIY University?

DIY University offers home improvement instruction in the comfort of your home. Learn more about our course types.

Course Session Policy

We will make every attempt to adhere to posted schedules. We do reserve the right to adjust the start and end dates of a course session and promise to notify registered students any changes or cancellations as soon as possible.

If your course session is canceled or the date changed, you may request a full refund or request to be transferred into another session.

Cancellation and Refund Policy

Quick Classes

Quick classes are on-demand courses that you can access immediately and anytime. Because of that, refunds will only be given if 1) a refund is requested within 48 hours of the initial purchase and 2) you have not yet accessed the course materials. All other refund requests will be considered on a case-by-case basis.

Premium Courses

Premium courses are sessions that run over a set time-frame. If you cancel up to seven business days prior to the start of your registered session, or if we cancel or reschedule a course, you are entitled to a full refund. All other refund requests will be considered on a case-by-case basis.

Failure by you to “attend" the course session, or complete assignments/curriculum, does not constitute a cancellation. The course instructors are not able to withdraw you from a course. You must contact our customer service team for all refund requests.

Subscription Memberships

Your subscription will automatically renew on the anniversary of your enrollment. A recurring charge will be applied at the most current renewal fee for your subscription type. You can cancel your next renewal at anytime by accessing your Account Details dashboard. If you cancel your subscription, you will continue to have access until your current subscription period expires at which time you will no longer be billed.

Contacting Customer Care

When writing to Customer Care, please include in your message: your full name, email address used to register for the course, and the name of the course you wish to un-enroll from (if applicable).

In general, refunds can take up to 4 weeks to process and will be processed using the same form of payment you used when registering.

1-800-934-0977
coursehelp@mydiyuniversity.com

RD Customer Care
P.O. Box 12436
Milwaukee, WI 53212

How will my subscription be billed?

Monthly Subscriptions:

Your credit card will be automatically billed monthly on the anniversary of the date you signed-up. You can cancel your subscription to prevent future billing.

Yearly Subscriptions:

Your credit card will be automatically billed annually on the anniversary of the date you signed-up. You can cancel your subscription to prevent future billing.

How do I know that you have received my order?

Once your credit card has been authorized, your order will automatically process, and you will receive an email confirming your order.

How soon will I get access to my courses?

For Quick Classes, you can begin taking the courses as soon as you complete the purchase process.

For Premium Courses, you'll be able to start on the course start date for the session which you registered.

How do I access a course that I have completed?

On the student dashboard, after My Courses, within the course catalog, there's a Completed link on the left which will filter the course catalog to only show completed courses. Clicking View Course on any of the completed courses (not the course image or title) will allow you to view the course again.

Do I need specialized tools to do the projects described in the courses?

Through the course learning, you'll be educated on the kind of tools and equipment that you will need.

What will you do with my e-mail address?

Your e-mail address is your key to the online school and is used as a unique identifier. We will use it to communicate any DIY University announcements. In addition, you will receive a free weekly DIY newsletter, along with notification of special offers from The Family Handyman.

To view our full privacy policy, click here.

How do I download PDF resources using Safari?

A common quirk with Safari, depending on your computer’s setup and other installed applications, is that it can be difficult to figure out how to download PDFs from the browser.

Short of changing your system settings, there are a few workarounds at your disposal.

If you have a browser such as Firefox or Chrome installed, we recommend using one of these, as they contain recognizable icons that make it easier to download PDFs.

A few options for Safari:

OPTION A: Save in Preview

  1. Click on View/Download link.
  2. When recipe displays, control-click on it.
  3. Choose Open with Preview.
  4. In Preview, choose File ⟩ Save.

OPTION B: Save as PDF via Print Dialog

  1. Click on View/Download link.
  2. When recipe displays, click on File ⟩ Print.
  3. Choose Save as PDF from the print dialog display.

OPTION C: Force Safari to Display Download Icon

  1. Click on View/Download link.
  2. When recipe displays, wiggle mouse around bottom center of page until black icons appear.
  3. Choose the Download icon.
Discounts, Coupons and Special Offers

We may, from time to time, offer discounts or coupon codes. Unless specifically stated, Premium content is not covered under general, site-wide, or multi-product coupons and savings. We may establish redemption or purchasing limits on content such as expiration dates or maximum amounts. We reserve the right to refuse or limit the use of any coupon and reserve right to change this policy at any time without advance notice or advertisement.

Service Discount: Military & Emergency Services

DIY University is profoundly grateful for those that commit their lives to service. We offer a 25% discount that is available to veterans and anyone that works, or has retired from a career, in emergency services (police, fire, EMS) with proof of service. This discount applies to all content, Quick and Premium. Please contact coursehelp@mydiyuniversity.com with proof of service and they will provide you a discount code to use at checkout.

Supported Browsers, Devices & Technology

Can I take the course on my iPhone or smartphone?

Yes, our school is fully HTML5 compatible which means you can experience the course on your smartphone.

What browsers are supported?

Web Browsers

We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.

Mobile Browsers

  • Current and previous Android versions
  • Current and previous iOS versions
Is internet access required?

Yes, an internet connection is required to log in and view your online course. All courses offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.

Payments and Cancellations

What forms of payment do you accept?

We accept all major credit cards.

International Orders

All credit card transactions are charged in the currency displayed on the site.

Expired Credit Cards

Credit cards can become inactive for a number of reasons, including card expiration, inactivation, etc. If you are aware that the credit card we have on file is out of date or no longer valid please update your credit card details. To update, sign in and click Account from your dashboard so you're redirected to the account management page. From here you can enter your new credit card information. Be sure to save!

How do I cancel a course?

Please contact customer service for more information about canceling a course.

Manage My Account

I forgot my password. How do I retrieve it?

There is a link on all sign-in forms to help you recover your password. Just choose "Sign In" in the top right corner of the browser, click the "forgot password?" button, and follow the on-screen instructions. You will then receive an email with further instructions to reset your password.

I would like to update my email address.

From your dashboard (once you're signed in), click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Enter your current password, the new email address that you would like associated with your account, and click Update. You will then use this new email address for future log ins.

I would like to update my credit card on file.

From your dashboard (once you're signed in), click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Enter the new credit card details that should be associated with your account and click Update Credit Card. This info will be used for subscription renewals in the future.

I would like to change my password.

From your dashboard (once you're signed in), click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Use the Click Here to Change Your Password button, enter your current password, and enter/confirm your new password. Click Change Password. You will then use this new password for future log ins.

Getting Started

How do I sign-in/login?

Click on the “Sign in” link in the top right corner of the browser. Enter your email address and password to login. If you forgot your password, click on "Forgot your password" in the log in area.

How do I navigate inside the course?

There are two forms of navigation in each course:

  1. Lessons: Every course has a menu/utility bar situated to the left of the content area. Click it to hide or expand the course content and utilities. In the content area, you can navigate to parts of the course and can view your progress.
  2. Next and previous buttons: Each course has “Next” and “Previous” buttons situated just above the content area. Each button will allow you to move forward and backward through the course pages.

Audio and Video

Troubleshooting video issues

We recommend when having problems viewing a video to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. More info here: https://wistia.com/support/embed-and-share/playback-troubleshooting.

Troubleshooting audio issues

We recommend when having problems with audio to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.

Accessing Your Course(s)

Do I have to be online at a specific time?

Your online courses are available around the clock, which means that you can sign in at any time, day or night, and take your course.

I purchased a subscription. How do I access my course or courses?

If you are not logged in, click "Sign In" from the top right of your browser. Once you log in you will be redirected to your dashboard. From here you can see all available courses. Start any course you have access to and it will be added to the “My Courses” section. From here you can resume the course at any time.

I already purchased a course. How do I sign-in?

Click on the "Sign in" link in the top right corner of the browser. Enter your email address and password to login. If you forgot your password, click on "Forgot your password" in the log in area.

How do I access my course or courses?

If you are not logged in, click “Sign In” from the top right of your browser. Once you login you will be redirected to your dashboard. From here you will see a list of courses you have access to. You can start a new course or resume a course you have already started.

Can I take more than one course at a time?

There is no limit to the number of courses that can be taken at any given time.

Course Questions

How do I access or download course materials?

Some courses include a Resources ⟩ Files utility within the left sidebar of the course that includes downloadable files. This is where you can access and download any documents made available by the course author.

How do I contact the instructor?

Some courses provide a quick link to contact an instructor. For those courses with an instructor assigned, click the "Ask Question" link in the left sidebar of your course. Then, complete the fields to send a question or comment to your instructor via email.

Where can I find the class discussion board?

Some courses include an online discussion forum, which are located below the content in the learner view of a course. To participate in a discussion thread, select the general section or one related to your particular topic. Then, click Start a new Discussion to post your thread or locate an existing thread to add a comment.

Can I take notes in my course?

There is a "Notes" utility available in every course, which can be found in the left menu of the course. You are free to save notes along the way which you can access for as long as you have access to the course.